There are a number of situations where it's useful to send an invoice to your buyer:

• The buyer is purchasing several items from you, and you want to combine them into a single purchase
• You need to change some of the transaction details, such as postage charges or payment method (although this should only be done at the buyer's request)
• The buyer hasn't paid for an auction they've won, and you want to send them a reminder

Buyer wants item shipped to different address. Well there is no claim to file with eBay so thats out. I would tell they buyer they can add the shipping address to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

You can't send an invoice if it's been more than 30 days since the listing ended.

How to send or revise an invoice

You can send or revise an invoice from either My eBay or Seller Hub.

Here's how:

1. Find the item:
   • In Seller Hub, select Orders - opens in new window or tab
   • In My eBay, select Sold - opens in new window or tab
2. From Actions, select Send Invoice.
3. Make any necessary changes, such as to postage charges or payment methods.
4. Select Send Invoice.

How to combine payments for a buyer

When a buyer purchases more than one item from you, you can combine their purchases into one invoice. It'll save you time, and you can also offer the buyer a postage discount.

To offer combined payments, you'll have to first enable it on your account.

Enabling combined payments

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Here's how to enable combined payments:

1. Go to your preferences:
   • In Seller Hub, from the Shortcuts section, select Site preferences - opens in new window or tab
   • In My eBay, from the Account section, select Site preferences - opens in new window or tab
2. In the Selling Preferences section, select Show next to Postage preferences.
3. Next to Offer combined payments and postage, select Edit.
4. Under Combined Payments, select Edit.
5. On Edit Combined Payments, tick Allow buyers to send one combined payment for all items purchased. Select a time period for allowing combined purchases. We recommend 30 days after a listing ends.
6. Select Save.

Sending an invoice for combined payments

Here's how to send your buyer an invoice for combined payments:

1. Find the items you're wanting to combine payments for:
   • In Seller Hub, select Orders - opens in new window or tab
   • In My eBay, select Sold - opens in new window or tab
2. Select Send invoice next to one of the items you'd like to include in the invoice.
3. On the next page, we display all items purchased by that buyer. Remove the check from any items you don't want to include in the invoice.
4. Add postage charges.
5. Enter a message to the buyer (optional) and select the payment methods you accept.
6. To preview the invoice, select Preview invoice before sending.
7. To send the invoice, select Send invoice.

Adding items to an existing invoice

Here's how to add items to an existing invoice:

1. Find the order:
   • In Seller Hub, select Orders - opens in new window or tab
   • In My eBay, select Sold - opens in new window or tab
2. The items you've combined into one invoice are grouped under the buyer's username. From More actions across from the username, select Send invoice. (If you don't see the Send invoice option, you can no longer add to this invoice. You'll need to send a separate one).
3. On the next page, you'll find all the items the buyer has purchased that can be added to the invoice. Remove the check from any you don't want included.
4. Add postage charges if needed.
5. Enter a message to the buyer (optional) and select the payment methods you accept.
6. To preview the invoice, select Preview invoice before sending. To send the invoice, select Send invoice.

Tip
If you don't see a Send invoice option for an item, it may have been more than 30 days since the listing ended.

Are you a buyer looking to contact a seller? See our article on contacting a seller

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How to contact someone who bought an item from you

Once someone's bought an item from you, you can contact them directly. Select the button below and we'll walk you through the steps.

Contact a buyer

How to contact a bidder who hasn't yet won your auction

If you need to get in touch with a bidder while an auction's still underway, we won't be able to give you their contact details, but you can send them a message.

How to share your phone number with buyers

You can also make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though. Here’s how:

1. Go to Account and select Manage communications with buyers - opens in new window or tab.
2. Find Share your phone number. If Yes is showing, you're opted in and buyers can see your phone number. Go to step 3 to choose whether you want to show your phone number before and/or after a buyer has bought from you. If No is showing and you want to opt in, select Edit.
3. On the Manage your buyers’ questions page, select Share your phone number. Choose between Only show this info after a purchase or Show this info both before and after a purchase.
4. Select Submit. You're now opted in and buyers can access your phone number.

When you're opted in, buyers can find your phone number in 3 places on eBay:

• If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number.
• If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page.
• If your buyer responds to an email you sent them, they see an option to view your phone number at the bottom of the page.

One of our top priorities is protecting our members so we don’t allow contact information to be used to complete sales off our site. When this happens, it poses a risk of fraud and buyers and sellers aren't covered by our protection programs if something goes wrong. If a buyer asks you to complete a transaction outside of eBay, please contact us to let us know.

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Read our policies on False or missing contact information and Offers to buy and sell outside of eBay for more information.